Política para devolução de material da LECO
Uma Autorização para Devolução de Material (RMA) deve ser emitida sempre que um item for devolvido, independentemente se a devolução for para crédito, reparo ou substituição em garantia.
Para devoluções nos Estados Unidos da América, entre em contato com a LECO pelo número 1-800-292-6141. Para devoluções fora dos Estados Unidos, entre em contato com o escritório local da LECO.
Please have the following information available:
- Company Address (City, State, Zip)
- Company Contact Name
- Company Contact Phone Number
- Company Contact Email Address
- Original LECO Order Number
- Original Customer Purchase Order Numer
- Customer Account Number
- LECO Part Number of each item being returned
- Quantity of each item being returned
- Reason for Return
In addition, please note the following information:
- All items must be properly packaged.
- The RMA number must be prominently displayed on the outside of the shipping container or on the shipping label.
- Any item returned to LECO without an RMA number will be returned to the customer at the customer's expense.
- All items must be returned FOB destination.
- Items must be received at LECO within 30 days of the date the RMA was issued.
- Credit value will be determined after the part is returned to LECO USA and inspected.
- Consumable products and spare parts over 6 months old will not be accepted for credit.
- Obsolete product, as determined by LECO, will not be accepted.
- LECO reserves the right to impose a restocking charge for all returned items. Restocking charges are determined by, but not limited to, the following factors:
- Reason for return.
- Condition of returned item.
- Whether the item can be returned to stock as new or must be considered used.
- Shipping and handling charges incurred.
- Retesting requirements.
- Repackaging requirements.
- Shelf life of the product.
